Privacy Policy

Last updated: December 2024

1. Introduction

At Linkit ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce automation platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email, phone number, company details)
  • Business information (store names, locations, tax IDs)
  • Payment and billing information
  • Communication preferences and settings
  • Support tickets and correspondence

2.2 Information We Collect Automatically

  • Usage data and analytics
  • Device information and IP addresses
  • API request logs and performance metrics
  • Browser type and operating system
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • eCommerce platform data (inventory, orders, products)
  • Payment processor information
  • Third-party integration data

3. How We Use Your Information

We use the collected information for various purposes:

  • Provide, maintain, and improve our services
  • Process transactions and manage monthly branch billing
  • Synchronize data across your connected platforms
  • Send administrative and promotional communications
  • Respond to customer service requests
  • Monitor and analyze usage patterns
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Partners: With integrated platforms and services you choose to connect
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

  • The duration of your account or subscription
  • Legal and regulatory requirements
  • Statute of limitations periods
  • Business operational needs

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Linkit

Email: privacy@linkit.works

Phone: +966 5000 420 78

Address: Riyadh, Saudi Arabia